Contracts And Chaos: Inside Uber's Customer Service Struggles
Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.
Internal Data Offers Glimpse At Uber Sex Assault Complaints
BuzzFeed News obtained internal data on rapes and sexual assaults lodged via Uber's customer service system, as the company attempted to find the leaker.
Uber Is Building Out A Customer Support Center In Manila, Philippines
According to job listings posted earlier this month, Uber is seeking candidates to fill managerial roles in what will be the company's sixth "Center of Excellence" outside of the U.S.
Uber Settles Case, Won't Claim It Has "Safest Ride On The Road" Anymore
Should a judge approve the terms of the settlement, Uber will pay $28.5 million to some 25 million riders who used the service between Jan. 1, 2013, and Jan. 31, 2016.
What Striking Uber Drivers Are Up Against
Drivers protested in their highest numbers ever this weekend. But the strikes cause higher prices, bringing more drivers back onto the road.
Drivers Demand A Return To 2014 Rates In An Open Letter To Uber CEO Travis Kalanick
The drivers' fight against fare cuts continue.
The New Ridesharing Battlefield: Southeast Asia
Grab (formerly GrabTaxi) is battling Uber in a little-talked-about but densely populated market and winning — for the moment, anyway.
Google's Self-Driving Cars Roll Into Washington State
Google taps Kirkland as its next self-driving car test site.
Video Shows Uber Employee Recording Footage Of Protesting Drivers
Drivers expressed concern that the employee, identified as Tyler Blum, was recording their license plates.
Uber Is Making Sure Those Bad Driver Ratings Are Correct
Since November, the company has been using smartphone sensors to analyze rides that have resulted in complaints or poor ratings.
Taxi Drivers In France Protest Uber Yet Again
As they lit tires on fire and blocked major roads, taxi drivers complained of unfair competition from private car-hailing services like Uber.
Here's What Lyft's Driverless Future Might Look Like
It’ll be customized, rider-focused — and here sooner than you think.
7 Reasons Why Tesla Doesn't Want To Sell Through Dealerships
"Our opposition comes from two groups, primarily from dealer groups and secondarily from General Motors," Tesla General Counsel Todd Maron said at an FTC conference on Tuesday.
Disability Rights Advocate Files Discrimination Complaint Against Uber
Disability rights advocate Dustin Jones alleges an Uber driver refused to give him a ride because he could not accommodate his wheelchair.
Lyft Matches Uber's Winter Fare Cuts
The cuts will occur in 33 cities across the country including Washington D.C., Denver Los Angeles, San Diego, San Francisco, Silicon Valley, Detroit, and Baltimore.
GrabTaxi Is Opening Its First U.S. Engineering Center In Seattle
The move comes a few months after the company formalized a global partnership with Lyft, India's Ola, and China's Didi Kuaidi.
Philadelphia Uber Black Drivers Sue Over Independent Contractor Status
The suit alleges Uber has misclassified drivers as independent contractors in order to avoid providing them with proper wages and benefits.
Uber Settles With New York Attorney General Over “God View” Tracking Program
The ride-hailing company agrees to adopt more rigorous privacy and security practices, and pay a $20,000 fine following an investigation prompted by a BuzzFeed News report.
Faraday Wants To Take On Tesla With This 1,000-Horsepower Supercar
Faraday claims the concept car will go from 0 to 60 mph in under three seconds and reach top speeds of 200 mph.
Lyft Will Have Driverless Cars On Its Platform Within 10 Years
"I think it's fair to say [we'll see a fleet of autonomous vehicles on the Lyft platform] within the next 10 years, likely sooner," Lyft co-founder John Zimmer told BuzzFeed News.