A Woman Is In A Dispute With Bumble Over A Photo Of Herself In A Bra, Which Is Only Allowed On The App If It's Taken Outside
"Swimsuit photos are acceptable if you're outside by the pool or on the beach as you're in a natural setting to be wearing a swimsuit," a Bumble representative said in a statement to BuzzFeed News.
A 31-year-old artist based in Los Angeles is disputing a clause from Bumble that specifically bans bikini photos taken indoors after the app removed several of her photos for violating the community guideline.
Earlier this month, Cali Rockowitz tried to upload this photo to her Bumble profile. She's seen wearing a black bralette and sweatpants in front of a canvas.
Rockowitz told BuzzFeed News that the photo was "immediately taken down" by the company each time she tried to upload it.
"I thought it was a mistake, so I tried it a bunch more times. I emailed them and I asked what was going on," she said. "They sent me a generic email saying I couldn’t post photos in my underwear. I couldn’t believe it, that after looking at this image they thought this was offensive to users."
In the first email Bumble sent Rockowitz on Dec. 9, a customer service representative stated that "photos in lingerie/underwear are removed from the app."
She was surprised by the "strict policy" but did not want to "fight this fight," so she left it at that.
A few weeks later, on Dec. 21, Rockowitz decided to upload another image from the same photo shoot that she thought was "less revealing." This time, her hair is covering most of her bralette top.
When the newer photo was also flagged, Rockowitz once again inquired why. She received a second email from Bumble with more specific information about its photo guidelines.
"On Bumble, you are totally allowed to have a bikini or shirtless photo, but we ask that these photos are taken outside," a representative wrote in an email to her. "If you're indoors, it looks too much like underwear."
Rockowitz was floored by the explanation. "I just thought that was asinine," she said.
A Bumble spokesperson confirmed the policy to BuzzFeed News, adding that it was created in 2016 after the app received complaints from other users and data found that those photos were not being swiped on.
"We banned shirtless bathroom mirror selfies in response to feedback from our Bumble community — and after our research showed that profiles including those kinds of photos were the most swiped left on," the app said in a statement. "As part of that overall policy, our photo guidelines prohibit photos of people indoors wearing swimsuits or underwear."
The statement continued, "Swimsuit photos are acceptable if you're outside by the pool or on the beach as you're in a natural setting to be wearing a swimsuit."
"It’s just absurd to me," Rockowitz said. "I was like, am I going crazy?"
She then posted about it to her Instagram stories this week, where it ignited many DMs and a ton of confusion from her followers. Because she tagged Bumble in her stories, another representative contacted her via Instagram DM, asking her to contact the support team again so the company could assess the situation better.
Rockowitz proceeded to contact Bumble over Twitter. A different representative then asked for her account login information.
After all of this, Rockowitz said another photo that had been on her profile for months was also removed.
In this photo, she's seen in another black bralette top with a black blazer over it.
"I'm not sure if they were doing it to make an example out of me or it really violated the terms, but the images they removed have been up there for months," she said. "I don’t know if it’s a mistake."
The Bumble spokesperson confirmed to BuzzFeed News that the company removed the third image during its investigation of the first two images because it also violated "Bumble’s Photo Rules or Terms/Community Guidelines."
"If after reaching out, other photos that violate Bumble’s Photo Rules or Terms/Community Guidelines were found on the account while she was being assisted, they were also moderated according to the same policy,” the spokesperson said.
Rockowitz continued to vent her frustrations to her Instagram followers about her ongoing saga with Bumble. Some of them provided hilarious resolutions, like photoshopping her "outside" so the app could permit her photos.
Unfortunately, the last Bumble representative Rockowitz was in touch with did not find these photoshopped images funny or permissible.
When she tried to present her "outside" bra photos, the Bumble representative responded via Twitter DMs, saying, "That photo has been photoshopped, it was not originally taken outside."
For Rockowitz, the issue is bigger than photo restrictions. She said it feels especially counterintuitive for a company like Bumble, which markets itself as empowering to women to make the first move on a dating app.
"I couldn't fathom why [the photos] wouldn't be allowed on a dating profile," Rockowitz said. "Their stance is to empower women. [The app] is made for dating and intimacy. It just makes me never want to use the app again."
She hopes the company can remove the clause altogether — or, at the very least, be more nuanced with how it's enforced.
"If they're going to enact the policy, they should assess it on a case-by-case basis," she said. "They can't just blanket this algorithm."