NEW DEHLI — Ride-hailing simply wasn’t going to get Sanjana Vijayshankar to work this morning. The advertising professional, who lives in Bangalore, received a call from her Uber driver inquiring what her destination was. Drivers normally don’t see the destination until they pick up their passenger and the ride has begun, but her driver called in advance and decided, eventually, that her office — 10 miles away — was too far. After they hung up, Vijayshankar confusedly watched the car driving around aimlessly on the Uber app for 20 minutes before the driver suddenly canceled the ride. She booked another cab, then another, then another, she told BuzzFeed News. Altogether six cabs, from Uber and its largest Indian rival, Ola, canceled on her back to back that day.
Finally, Vijayshankar took a bus to work, arriving nearly two hours late.
“Even dates haven’t ghosted me this bad,” she joked in a tweet.
Many other passengers in India, a large and important market for ride-hailing companies like Uber and Ola, are complaining on social media about similar experiences of being quizzed about their destination before a driver cancels the ride, or watching a car circle around aimlessly, forcing them to cancel and incur a penalty.