With U.S. stocks falling dramatically this morning, many clients of the popular online brokerage TD Ameritrade said they can't log on to its website to see their portfolio or trade.
TD Ameritrade has over $700 billion in assets from its clients, and those clients trade an average of 434,000 times a day.
Market look like a candy store right now if you have the foresight to plan. This is unacceptable @TDAmeritrade #Fail
@TDAmeritrade 30 minutes and still can't login. #stressed #BlackMonday
I can't log into any of my @TDAmeritrade accounts today. no love. no fun
I can't get into my @TDAmeritrade account.
This sums up @TDAmeritrade right about now #BlackMonday
thanks @TDAmeritrade - no one could've foreseen a big trading day today, not ur fault
This is confidence boosting: @TDAmeritrade web site just went poof! On a weekday. During market hours. #BlackMonday
Are you serious @TDAmeritrade ? I was trying to buy $XIV and I get this!
@TDAmeritrade trading platform goes down when we needed it the most. How does this still happen...
One user said he was able to log in; another said she was able to and then got signed out. TD Ameritrade spokespeople did not respond to requests for comment. This is the company's latest tweet.
Our rollover consultants give you more hand-holding than a junior high prom. http://t.co/6wvAuc6AJ6
Maybe there's an upside to this?
TD Ameritrade's site may have saved investors a lot of money by crashing and not allowing them to sell.
Update — A TD Ameritrade spokesperson explained the problems in an email to BuzzFeed News.
As you can imagine, it has been busy this morning given the unusual sell-off. We’re seeing industry-wide latency issues (multiple brokers, market makers, etc.), but you should know that our clients’ trades are being executed, and our priority remains ensuring that they are being taken care of.
We did have some slowness this morning on our marketing site, which includes client login fields. The client trading site, however, was fine. We provided clients with an alternate URL to bypass the marketing page and go directly to the client site until the issue was resolved. We also had some slowness on our mobile apps, but that too has been resolved.
Right now we’re focused on addressing any outstanding client issues related to the increase in volumes and market volatility.