Roberts says she began the process of "GOOB" — shorthand for "going out of business" — several weeks ago and is concerned that the company will not honor their previous refund policy.
"When I submitted my forms, they said items did not have to be in original packaging, and we could send everything back we had. I spent so many hours and hours for a week counting, sorting, packing, labeling, boxing, labeling, counting, counting, counting my inventory," she said. "Some things are individually bagged. Other things are wrapped by style and size. The items are labeled. The boxes are labeled. I have a spreadsheet with a detailed list of every box, its contents, and the total wholesale cost. I took a lot of time and care packing that inventory. If I were to send my inventory back now, I’d have to redo it all. Start completely over."