“Certainly, it’s a very emotional scene," he said. "It doesn’t have to have that kind of immature reaction when you’re asked to leave the plane. You should handle it in a different way.”
“The man obviously didn’t want to go, like a child that didn’t want to leave.”
Bethune said United staff and the security officers were simply following protocol for overbooked flights and acted appropriately.
"They try to do a professional job. They’re very professional people," he said. "But not everybody on the plane is professional and they can create a scene if they want to.”