If you couldn’t get CBS’s live stream of the Grammys to work on Monday night, you weren’t alone — and, if you mocked CBS online, you were in especially good company.
CBS had promoted its "All Access" live stream service as a way for fans to watch the annual music awards show.
Watch the 58th #GRAMMYs on @CBS THIS MONDAY Feb. 15, or stream it live with #CBSAllAccess: https://t.co/DgzX4pVgLa
But for some users, the signal cut out or didn’t work at all:
Major @CBS All Access fail on every device #Grammys2016
A service that costs $6, only to get this lousy message. Thanks for nothing, @CBS #CBSAllAccess #GRAMMYs
CBS GET YOUR LIVESTREAM TOGETHER SO I CAN LIVE TWEET, SHADE AND DRAG THESE QUEENS. THIS IS MY PURPOSE IN LIFE.
When the @CBS livestream cuts out after 30 seconds of working again #GRAMMYs
A subscription to CBS All Access costs $5.99 a month; however, viewers were offered a free one-week trial. But many users felt like they’d signed up for something the company didn’t deliver.
What a genius way to screw people over @CBS. Pay $5.99 to watch the Grammys and then don't work 🖕🏽 #CBSAllAccess
CBS all access: $5.99 a month
Others still were mad that the company was apparently cracking down illicit live streams of the awards show — claiming copyright violations — even though their own live stream didn’t work.
If only @CBS fixed #CBSAllAccess as fast is it’s taking down illegal streams #GRAMMYs
One user tried to cancel — and then that failed.
when you sign up for @CBS All Access to watch the #Grammys then it doesn't work and then it won't let you cancel >:0
BuzzFeed News asked CBS asking what went wrong and if it planned to make it up to customers. A spokesperson for CBS Interactive downplayed the issue as a brief glitch for some customers.
"Some users experienced temporary difficulty accessing the live online feed of the GRAMMYs," the spokesperson said. "Our location services provider had a brief issue verifying user location. That issue has since been resolved and all users are back online."