Comcast is planning to drop its merger plans with Time Warner, according to a report from Bloomberg News.
Neither company has publicly confirmed or denied the report. So BuzzFeed News decided to go directly to the people who hold the true power in both corporations: the online customer service chat team.
Neil, a Time Warner customer service chat representative, agreed with Bloomberg that the merger plans have been dropped. However, in a twist, Comcast's customer service disagrees. The plot thickens....
A chat with Time Warner:
To be fair, Neil hedged his information. He is from the Billing Team, after all, and doesn't have the exact information. For that, you would need to call...
When reached, Chris, a product specialist for Comcast, had a different (older) story:
