Because of the storm Hercules and arctic temperatures sweeping across the U.S., many flights have been canceled.
People have been scrambling to reschedule their flights, and some have been left hold with various airline companies for quite a long time.
Journalist Julianna Goldman tweeted that she had been on hold with United for 10 hours and counting.
Dear @United -- we have now been listening to your hold music for 10 hours and 44 minutes. #unitedfail
juliannagoldman
@juliannagoldman
Dear @United -- we have now been listening to your hold music for 10 hours and 44 minutes. #unitedfail
But thankfully she was finally able to speak to an agent after waiting for a full 12 hours of her life.
Dear @united - finally got agent after 1 he on other phone. Right when we hit 12 hour mark. #stillgoing
juliannagoldman
@juliannagoldman
Dear @united - finally got agent after 1 he on other phone. Right when we hit 12 hour mark. #stillgoing
Although not everyone had to wait for half a day to reschedule their flight, others had very different definitions of what made a long hold time.
Crazy hold time @DeltaAssist I've been on hold 53 minutes. I need to cancel my flight. Confirmation is G3ZRN7. Refund please @Delta
Andy Iser
@andyiser
Crazy hold time @DeltaAssist I've been on hold 53 minutes. I need to cancel my flight. Confirmation is G3ZRN7. Refund please @Delta
Ok @united, you ask me to call about my xled flight and now I'm on hold for 37 mins and counting? Help!
Brandon Crouch
@brandoncrouch_
Ok @united, you ask me to call about my xled flight and now I'm on hold for 37 mins and counting? Help!
Flight back to school just got canceled- been on hold with United Airlines for 30 mins so far #wishmeluck
Lynae Tucker
@Lynae_T
Flight back to school just got canceled- been on hold with United Airlines for 30 mins so far #wishmeluck
Trying to fix a cancelled flight and can't get through - on hold for 30 mins... Any other options? @porterairlines
Alexis Wright
@alexisvwright
Trying to fix a cancelled flight and can't get through - on hold for 30 mins... Any other options? @porterairlines
Woke up to flight being pushed back 3 days. Been on hold w/ @united for 40 mins. #fail #brutalstorm
Corinne Hoare
@corinnehirsch
Woke up to flight being pushed back 3 days. Been on hold w/ @united for 40 mins. #fail #brutalstorm
While I was on hold with United for an hour, my flight was "un-canceled." But now they've already processed my refund, so .... smh.
Jeff McDonald
@JMcDonald_SAEN
While I was on hold with United for an hour, my flight was "un-canceled." But now they've already processed my refund, so .... smh.
Some were willing to wait a little longer before losing their shit.
@QantasAirways Help!!! We need to change flights from NZ to LHR for a 6.55am flight! On hold for 1 hour!!!!! Can you help? Emergency!!!!!!!
Gemma
@kiwigem
@QantasAirways Help!!! We need to change flights from NZ to LHR for a 6.55am flight! On hold for 1 hour!!!!! Can you help? Emergency!!!!!!!
Can't get anywhere on @united web site, over two hours on hold and told there was nothing that could be done about my flight? R U KIDDING??
Heather
@runnergurl32
Can't get anywhere on @united web site, over two hours on hold and told there was nothing that could be done about my flight? R U KIDDING??
ONE HOUR AND THIRTY MINUTES ON HOLD with @JetBlue after they canceled my flight hours before leaving. Cant even ask them questions #fuckyou
Jaclyn Conti
@Jaclyncontiii
ONE HOUR AND THIRTY MINUTES ON HOLD with @JetBlue after they canceled my flight hours before leaving. Cant even ask them questions #fuckyou
3 and 1/2 hours on hold with @SouthwestAir to rebook a canceled flight. Annoyed is an understatement.
Tory osborne
@ToryyOsborne
3 and 1/2 hours on hold with @SouthwestAir to rebook a canceled flight. Annoyed is an understatement.
@united Was on hold with you for 3 hours and got disconnected! Now can't even contact you and my flight is canceled! How to rebook?!?!
Chaffee-Thanh Nguyen
@ChaffeeNguyen
@united Was on hold with you for 3 hours and got disconnected! Now can't even contact you and my flight is canceled! How to rebook?!?!
I've been on hold with US Airways for 2 hours and 14 minutes waiting to get our cancelled flight from NOLA-->Phil-->LAX rebooked. Big mess!
LaurenSisler
@LaurenSisler
I've been on hold with US Airways for 2 hours and 14 minutes waiting to get our cancelled flight from NOLA-->Phil-->LAX rebooked. Big mess!
A few people were very calm and matter-of-fact about the entire ordeal.
Flight cancelled yesterday on @AmericanAir out of @FlyYKF, rebooked flight now cancelled. 800 number hold time at 2.5 hours…
Kyle louis
@kydlo
Flight cancelled yesterday on @AmericanAir out of @FlyYKF, rebooked flight now cancelled. 800 number hold time at 2.5 hours…
#southwestairlines after a week of terrible service, flight 1001. 1 hour 50 mins late, now has a 20 min hold before getting a gate.
Ed Bierdeman
@ebierdeman
#southwestairlines after a week of terrible service, flight 1001. 1 hour 50 mins late, now has a 20 min hold before getting a gate.
Some people were upset they were missing super important tech conferences.
Been on hold for almost 40 minutes with @SouthwestAir trying to reschedule my flight to #CES2014. Missing the 2 full days, but hopeful!
Will
@williamsuhr
Been on hold for almost 40 minutes with @SouthwestAir trying to reschedule my flight to #CES2014. Missing the 2 full days, but hopeful!
While others had a bit more pressing matters at hand.
@JetBlue on hold for 2 hours, earliest flight online is next sunday, what else can we do? Patients waiting for surgery cant wait that long
meg ayers
@megn0g
@JetBlue on hold for 2 hours, earliest flight online is next sunday, what else can we do? Patients waiting for surgery cant wait that long í ½í¸¥
Many just wanted the airlines to figure out how to answer their phones.
When your flight gets cancelled you'd expect @united to at least answer a phone or even be put on hold rather then hung up on #figureitout
David Beaumont
@beaumontdavid
When your flight gets cancelled you'd expect @united to at least answer a phone or even be put on hold rather then hung up on #figureitout
On hold for 2.5hrs with @united now, flight cancelled and they want to rebook me for 5 days time. How about you answer your phones!!!
Chris
@SanFranGlasgow
On hold for 2.5hrs with @united now, flight cancelled and they want to rebook me for 5 days time. How about you answer your phones!!!
@united How about you use all the pilots and flight attendants not flying and get them to answer your phones.
Shannon O'Donnell
@Shanodo
@united How about you use all the pilots and flight attendants not flying and get them to answer your phones.
#WTF @united ! You bumped my flight back two days and now you don't have enough customer reps to answer your phones? this is nonsense.
Ariel Kagan
@kagan20a
#WTF @united ! You bumped my flight back two days and now you don't have enough customer reps to answer your phones? this is nonsense.
A lot of people ended up waiting anywhere from two to six hours before getting to speak to someone.
Still on hold about my cancelled flight on @united. They say a picture is worth a thousand words.
Ryan Bogner
@RKBMTG
Still on hold about my cancelled flight on @united. They say a picture is worth a thousand words.
After 5 hours on hold and finally rebooking our flight for 2 days later @Delta has cancelled our flight again. Never fly @Delta again
Lauren J Murphy
@MurfMurphy18
After 5 hours on hold and finally rebooking our flight for 2 days later @Delta has cancelled our flight again. Never fly @Delta again
After 6 hours on hold and another hour on the phone, finally got a flight booked for the family. Exhausted and pleased in equal measure
brownbread mixtape
@brownbreadmix
After 6 hours on hold and another hour on the phone, finally got a flight booked for the family. Exhausted and pleased in equal measure
@AmericanAir 3 hours on hold w/AA and still waiting for someone to talk to after AA canceled my flight #AAfail #3hourwaitonphone #sadtimes
Bryan Weakland
@BryanWeakland
@AmericanAir 3 hours on hold w/AA and still waiting for someone to talk to after AA canceled my flight #AAfail #3hourwaitonphone #sadtimes
On hold with @AirCanada 5 hours trying to rebook 6:30 am flight ORD to YYZ. What happens if I hang up now and don't show for flight?
Susan Gaugush
@GoalieSue
On hold with @AirCanada 5 hours trying to rebook 6:30 am flight ORD to YYZ. What happens if I hang up now and don't show for flight?
On hold for 3 hours to talk to #unitedairlines to change my flight. Fuck this im going to the airport.
CrUeLiNtEnTiOnS
@LegendaryRegret
On hold for 3 hours to talk to #unitedairlines to change my flight. Fuck this im going to the airport.
Unfortunately waiting on hold for so long broke some people on a psychological level.
Dear @JetBlue you cancelled my flight and now I'm on hold for more than an hour; I think I need a psychologist because I now have depression
CandaceMae
@candymaee
Dear @JetBlue you cancelled my flight and now I'm on hold for more than an hour; I think I need a psychologist because I now have depression
Nothing is more soul crushing & mind numbing then being on hold about a canceled flight for over an hour with "Over The Rainbow" on repeat.
Sarah
@SarahBTweets
Nothing is more soul crushing & mind numbing then being on hold about a canceled flight for over an hour with "Over The Rainbow" on repeat.
And for those who were left completely stranded without a single flight to their desired destination, there was only one thing left to do:
"Where's the bar?" "Can I get some wine glasses sent up to my room?" - literally everyone who has entered this hotel. #StrandedInBoston
Willa K཮rner
@willak
"Where's the bar?" "Can I get some wine glasses sent up to my room?" - literally everyone who has entered this hotel. #StrandedInBoston
Good luck, everyone.
