Instacart rolled out some changes to its platform recently regarding how its drivers get paid. Initially, the company said the move was to help stabilize or increase earnings. But after some shoppers complained about losing earnings, and an analysis of their pay stubs backed them up, CEO Apoorva Mehta told BuzzFeed News the wage decrease for top shoppers was necessary for the company's continued growth. You can read more about that here.
One of things these full service shoppers were most upset about was losing tips, which are no longer set up as a default. Many of them say customers have no idea their tips aren't going directly to the person who dropped off their groceries. We want to find out if that's true. If you're an Instacart customer and have been for longer than two weeks, you can take the survey below.
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