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Airbnb Asks Guests If They Feel Safe Traveling On Airbnb

A regularly conducted survey asks Airbnb users to rank the company's trustworthiness, among other things.

Last updated on January 8, 2016, at 12:46 p.m. ET

Posted on January 8, 2016, at 12:46 p.m. ET

When Airbnb's founders were first pitching their idea, one of the biggest criticisms was, according to the company's own origin story, why on earth would anyone let a total stranger stay in their home?

For the most part, the home-sharing startup's massive user base and eye-popping $25 billion valuation have satisfied that concern. But occasionally, things do go awry — in some cases, very awry. Like, unsanctioned-orgy and meth-lab-mystery awry.

My entire apartment was just absolutely demolished by @airbnb guest :(

@laurenleto @Airbnb Omg that's terrible. Were pots and pans destroyed too?

@starkness @Airbnb yes! How did you know?!?!


Stories like these garner a lot of attention. Over the winter holidays, a spate of parties, including one thrown by a teenaged Californian posing as a middle aged midwesterner, made headlines. In these situations, Airbnb tends to play it cool, pointing to its $1 million insurance policy, also called a "Host Guarantee."

But a survey circulated by the company among a group of both hosts and guests suggests that issues of safety and trust, among other factors, are a concern for the company, and have been for some time. Among around a dozen other questions, Airbnb asked users to complete the sentence "If things go wrong, Airbnb is..." on a scale of "never there for me" and "always there for me."

Here are a couple of the other things they asked:

The survey also asked users how likely they were to recommend the site to a friend, and how frequently they book trips using Airbnb. In a statement, an Airbnb spokesperson said, "We regularly survey our community to understand how we can continue to create meaningful experiences on Airbnb."